FAQ

Welcome to the Modicasaa Frequently Asked Questions (FAQ) page!
We’re here to ensure your shopping experience is smooth, safe, and worry-free. If you need further assistance, feel free to reach out anytime.

Question #1: How long will it take to receive my order?
Answer:
Our estimated delivery timeline is as follows:

  • Handling time: 1–2 business days

  • Transit time: 5–7 business days within Australia

  • Estimated total delivery time: 6–9 business days

For full details, please see our Shipping Policy.

Question #2: Do you offer free shipping?
Answer:
Yes! We offer free shipping on all orders within Australia.
More details are available in our Shipping Policy.

Question #3: Where is Modicasaa located?
Answer:
Modicasaa is an Australian-based online store offering a curated selection of home, lifestyle, and general products.
Our physical address is:
Modicasaa, 52 Amersham St, Kippa-Ring QLD 4021, Australia

Question #4: What if I receive a defective product?
Answer:
If your item arrives defective, we will replace it free of charge.
Please contact us and return the item within 30 days.
For more information, refer to our Return Policy.

Question #5: Can I cancel my order after it’s placed?
Answer:
Yes, you may cancel your order within 24 hours of placing it.
To request a cancellation, please contact us immediately.

Question #6: What is your return policy?
Answer:
We offer a simple, hassle-free return process.
Full details are available in our Return Policy.

Question #7: When will I receive my refund after returning a product?
Answer:
After we receive and inspect your returned item, your refund will be processed.
Refunds typically appear in your original payment method within 7 business days.

Question #8: Do your products come with a warranty?
Answer:
Yes! All purchases include a standard 30-day warranty.
For more details, please refer to our Return Policy.

Question #9: How can I contact customer support?
Answer:
You can reach our support team at:
📧 info@modicasaa.com
We’re always happy to assist you.

Question #10: Do you ship internationally?
Answer:
At this time, we ship exclusively within Australia.

Question #11: Do you have a physical store I can visit?
Answer:
We are an online-only store, which allows us to offer competitive pricing and a wide range of products.

Question #12: Can I place a bulk order for my business or organization?
Answer:
Yes, we accept bulk orders.
Please contact our support team for more information.

Question #13: What is the process for exchanging a product?
Answer:
Exchange instructions can be found in our Return Policy.
Please refer to that page for complete details.

Question #14: How can I track my order?
Answer:
Once your order has shipped, you will receive a tracking number via email, allowing you to monitor your shipment every step of the way.

Contact Information:
Store Name: Modicasaa
Address: 52 Amersham St, Kippa-Ring QLD 4021, Australia
Email: info@modicasaa.com
Phone: +61 7 3283 4290
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM (AEST)